A Standard Public Grivance Procedure is in existence in the D/o Consumer Affairs. The Public Grivances Division of the Department is reponsible for coordinatiing and monitoring of issues regarding redress of public grivances relating to Consumer issues.The functioning of the Public Grievance Redressal Machinery (PGRM) is being reflected in the Anuual Report of the DoCA.

All grivance are duly acknowledged. The Time taken for disposal of cases is dependent on nature of the case. However, on an average the case is disposed off in 21 days time. D/o Consumer Affairs have been advised to comply with and adopt the norms fixed by Department of AR & PG for redressing the grivances. The maximum redressal time advised by DAPRG, for cases in CPGRAMS has been reduced to 21 days.The grivances recevied from different sources are sent to concerned divison of this Department for timely redressal at their end.

The Public Grivances Division also works in close coordination with National Consumer Helpline (NCH) to provide better Consumer Grivance Redressal system to the consumer. A link has been provided in the CPGRAM portal for accessing NCH portal for registration of consumer specific grievances (https://consumerhelpline.gov.in/public/). National Consumer Helpline Number is 1800-11-4000 or 1915 (Toll Free). Any aggrieved person can lodge grievance online at ( pgportal.gov.in ) through post.